De-Escalation for Security Officers
This course teaches security officers how to recognize escalating behavior, apply professional verbal de-escalation techniques, set clear limits within their authority, and disengage safely when appropriate. Emphasis is placed on observation, communication, judgment, role boundaries, post-incident reporting, and maintaining professionalism in public-facing interactions.
This training is designed to support professional judgment and awareness in public-facing security roles. It is not a substitute for employer policy, post orders, statutory training, or regulatory certification, and does not confer legal authority beyond that already held by the participant.
Code: DESO2026